Bexley Medical Group has teamed up with eConsult which allows our patients to quickly and safely get help and advice from the Practice online. By completing an eConsult you can submit any medical or administrative request that you may have and will hear back from us within one working day. To complete an eConsult:
- Complete the below question and answer based eConsult form (which should take no longer than 3-4 minutes).
- Your request will be triaged at the Practice to decide on the right care for you, when you will be contacted by the end of the next working day.
- If you need further support or are unable to complete an eConsult then please contact the Practice by calling reception.
When we are closed:
If you require medical attention whilst the Practice is closed then you will need to use an alternative health care service. In a medical emergency situation always call 999. A medical emergency is a situation when a person’s health is at a high risk of rapid deterioration without immediate medical attention i.e. chest pains, breathing difficulties, impaired consciousness and any signs of a stroke. When it is less urgent please use the NHS 111 service, either by calling the number or visiting their website or visit your local Urgent Care Centre.
Cancelling your Appointment:
If you are unable to attend an appointment with one of the doctors or nurses, please telephone 020 8303 1127 or use the online services to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
Why are GP practices working differently?
GP practices are open but the pandemic is not over. In south east London there are still thousands of people getting Covid-19, with hundreds in intensive care. GP practices worked hard to stay open and treat people throughout the Covid lockdowns and continue to do so. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.
How are practices working now?
So that the people with greatest need are seen first; and so we don’t ask people to travel and come into contact with unwell and infectious people, you will be assessed to decide who needs:
to be seen in person by one of the team
a phone consultation
a video consultation
help from a community pharmacy or another health service
How can I contact my GP?
You can contact your GP practice on the phone, but if you are able to and if your practice offers it, the best thing to do is to fill out an online consultation form on the practice website. You will then be contacted with the best appointment for you.
If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.
You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.
Why do receptionists ask personal questions?
GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, where possible fill in an online form on the practice website.
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals like nurses and paramedics. This means you can often be seen more quickly and not need to be seen by lots of different people.
Where else can I get help?
Always dial 999 in a life-threatening emergency.
Visit http://www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy
Please be kind
GPs and hospitals are under enormous pressure, but we are open and here if needed. Please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.
Abuse of our staff is never acceptable. The NHS Constitution is clear that violence, or the causing of nuisance or disturbance on NHS premises may result in prosecution or people being refused access to NHS services.