Appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
Phone us Monday to Friday, 8.00am to 6.30pm
Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
To request a routine appointment:
- Use an online form and get a response by the end of the next working day Contact your doctor online
- Phone us on 020 8303 1127 Monday to Friday, 8.00am to 6.30pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
For more information go to www.nhs.uk/nhsapp
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable health professional to help you.
Your appointment
We may then offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible. This often means the doctor or nurse can help you sooner.
Primary Care Networks Enhanced Access
Information on extended hours appointments
If you need help when we are closed
Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Evening and weekend appointments are available from 6.00pm to 8.00pm Monday to Friday, 8.00am to 4.00pm Saturdays and Sundays 10.00am to 2.00pm. Appointments are at the local Health and Wellbeing Centre.
If it’s a life-threatening emergency call 999.
Cancelling or changing your Appointment:
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App to cancel or change an appointment
- Phone us on 020 8303 1127 Monday - Friday 8am to 6.30pm
- Respond to the automated reminder text you may have received
Home Visits
If possible please try to telephone reception before 10.30am if you need a home visit.
A doctor, nurse or paramedic may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Other information
Why do receptionists ask personal questions?
GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, where possible fill in an online form on the practice website.
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals like nurses and paramedics. This means you can often be seen more quickly and not need to be seen by lots of different people.
Where else can I get help?
Always dial 999 in a life-threatening emergency.
Visit https://www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy
Please be kind
GPs and hospitals are under enormous pressure, but we are open and here if needed. Please continue to be kind to our staff, socially distance where possible and wear a face mask in healthcare settings.
Abuse of our staff is never acceptable. The NHS Constitution is clear that violence, or the causing of nuisance or disturbance on NHS premises may result in prosecution or people being refused access to NHS services.