Bexley Medical Group phone number:
We are trying to make contacting us easier so there is now one phone number for all 3 of our sites please use 020 8303 1127.
Until December 2020 if you call one of the old numbers you will be automatically diverted to the new number, after December you will hear a message asking you to hang up and call 020 8303 1127.
Please take our patient survey to help us continue to improve our use of eConsult here
Online consultation patient introductory video click here
Welcome to the Bexley Medical Group Website
Bexley Medical Group comprises doctors' surgeries in Bexleyheath, Erith and Bexley. The Practice provides a fully comprehensive health care service including not only physical, mental and social care but also a commitment to health care education. Our surgeries are well equipped with well-trained staff to enable patients to make well-informed decisions about their own health. We value our staff and are committed to providing patients with an efficient, caring and courteous service.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
eConsult
We would like to reassure out patients that our Surgeries are open. However in line with NHS England guidance we are operating a total triage system. Total triage means that every patient contacting the practice is first triaged before making an appointment. Total triage is important to reduce avoidable footfall in practices and protect patients and staff from the risks of infection. We also feel this system will provide a better service for our patients enabling us to respond in the most appropriate and efficient way. We are now using eConsult to triage all queries and appointment requests. For further information on eConsult please have a look on our eConsult page here
If you require an appointment please complete an eConsult. You can submit an eConsult by clicking on the link at the top of this page or by clicking here: eConsult
You can also submit an eConsult as well as access lots of useful information via the NHSapp
Prescription requests can be submitted via the NHSapp and prescription and administrative requests can be submitted via eConsult
If you need further advice please call your reception.
Coronavirus
Face coverings when using NHS services
All patients and visitors to NHS services must wear a face covering at all times. This includes hospitals, community clinics and GP services. Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms. The government has set out advice for people on how to make their own face coverings easily at home, using scarves or other textile items. These face coverings should cover the mouth and nose, whilst allowing the wearer to breathe comfortably and can be as simple as a scarf or bandanna that ties behind the head to give a snug fit. Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask in an emergency. Click here for government guidance on how to make and wear a face mask.
Face mask exemption letters are not provided by the Practice. The latest Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver). Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions. Template exemption cards and badges are available to download here
For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital. Use the NHS111 online service to find out what to do next. The symptoms of coronavirus are:
- a cough
- a high temperature
- shortness of breath
- loss of taste or smell
The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.
NHS 111 has an online coronavirus service that can be accessed at: online coronavirus service
Use this service if:
- you think you might have coronavirus
- you've been in close contact with someone with coronavirus
Information for the public is available at nhs.uk.
Advice on self-isolation can be found here.
Get coronavirus support as a clinically extremely vulnerable person. Latest advice for shielding patients here
Testing is now available for all for further information click here: government test and trace service
Get an isolation note You do not need to get a note from your Doctor please go to https://111.nhs.uk/isolation-note/ to download an isolation note. Use this service if you have to stay at home because of coronavirus and you need a note for your employer. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note. You can also use this service for someone else.
London Borough of Bexley is here to support you during the Coronavirus
pandemic.Whether you need someone to get shopping or other essentials,
or to give you information, guidance and advice, please call on
020 3045 5398. The helpline will be open from 8am to 6pm
Updated: 06/11/2020
Vision Statement
Bexley Medical Group is committed to offering best practice: timely, considerate and responsive to the needs of our patients. We will safeguard vulnerable patients and ensure their needs are our top priority.
Strategy
We endeavour to: -
- Provide an environment which is clean, safe, and conducive to high quality patient care;
- Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day.
- Offer patients, with long term conditions a management plan, to ensure that their reviews and medication are managed effectively;
- Ensure that all staff take part in Continuous Professional Development, ensuring we practice in accordance with national guidelines
- Ensure your prescription when already on "repeat" is ready for collection with 48 hours or where there is an issue contact you to advise of any delay;
- Respond quickly and pro-actively to any concerns you may have about the service you receive from us.
- To ensure we safeguard your medical records and we will not share any of your information held at the practice without your consent. We comply with the Data Protection Act.
- To continue to treat each patient as an individual and be sensitive to their needs without any prejudice.
- To work closely with our Patient participation Group to ensure we are responsive to our population needs. Our PPG has established the Home Alone Project, a befriending volunteer group.
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.
(Site updated 20/11/2020)